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Broadband: Technicolor TG582n - Office Setup

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Broadband: Technicolor TG582n - Office Setup

Aim of this article:

This article describes the initial setup process for the Technicolor TG 582n router on a Broadband (ADSL) service. This will set the router up in a Routed IP configuration.

If you are setting the equipment up for the first time you should start here:

NOTE: This router automatically detects whether to connect using ADSL or ADSL2+; there is no option to override this.

Before starting:

  • Ensure you have your Broadband username and password. If you don't have these you can obtain them from the Customer Portal - as summarised in our Broadband Technical Details guide.
  • Check that the router is switched on and the Ethernet cable between your computer and router is plugged in correctly.

Configuring the router:

  1. Open an Internet browser. By default you will see the Technicolor welcome page. If the Technicolor welcome page does not appear automatically you can start the setup wizard by browsing to:

    TG 582n - Office Setup
  2. To start the configuration wizard click on Technicolor Gateway from the menu on the left, then select Set up my Technicolor Gateway from the lower section of the screen.

    TG 582n - Office Setup
  3. The setup wizard will start; displaying a Welcome to the Technicolor Gateway Easy Setup screen.
  4. Click Next >

    TG 582n - Office Setup
  5. Select Office
  6. Click Next >

    TG 582n - Office Setup
  7. In the box labelled "Zen Username" type in your Zen Broadband username as shown in your Technical Details email or in the Customer Portal (in the example below we've used zenxxxxxx@zen - you should replace this with your own username).
  8. In the box labelled "Zen Password" type in your Zen Broadband password as shown in your Technical Details email or the Customer Portal. This is case-sensitive so should be typed in exactly as it appears. You may find it easier to copy this from the email or Portal and paste it into the box.
  9. Set the "Connection Type" to Broadband.
  10. Click Next >

    TG 582n - Office Setup
  11. Enter your Zen Router IP address and subnet mask (for a range of 8 IP addresses the subnet is - this information is once again from your Technical Details email or the Customer Portal.
  12. Click Next >

    TG 582n - Office Setup
  13. Tick the Enable DHCP box to automatically assign IP addresses.
  14. The first and last DHCP addresses should be the first useable Zen IP address and the last usable Zen IP address. The first usable address is the second IP in your range, and the last usable address is the sixth. e.g. in the range of the first usable address is and the last usable is
  15. Click Next >

    TG 582n - Office Setup
  16. Tick the box to Enable Firewall Protection.
  17. Click Next >

    TG 582n - Office Setup
  18. Enable wireless. By default, wireless is enable and will use the default credentials as supplied with your router.
  19. Click Next >

    TG 582n - Office Setup
  20. In the boxes labelled "Router Password" and "Confirm Router Password" type a password of your choice for the administrator username.
    You should keep a note of the password somewhere safe as we will not have a copy of your password. If you lose or forget the password you will need to factory reset the router and run through this setup wizard again.
  21. Click Next >

    TG 582n - Office Setup
  22. The wizard is now ready to apply the settings to the router. The middle dialog box contains all the information the wizard will use.
  23. Click Start >

    TG 582n - Office Setup
  24. The wizard is now configuring the router. Please note this may take several minutes.

    TG 582n - Office Setup
  25. To save the new settings to the router and finish the configuration click the Finish button.

    TG 582n - Office Setup

Your router should now be configured to connect to your Broadband service. Test this by browsing to Google and performing a search.

What next?

Below are guides to using features of your Broadband service:

Further advice:

Should you experience problems with your Broadband connection after setting up your router using this article, please refer to our Broadband troubleshooting advice.

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